The first customer was a woman who had one of our free estimates done for a carpet installation (the guy went to her house and took measurements, faxed that back to me and I built an estimate for the labour).
Because she was having carpet and underpad installed on a concrete subfloor, there was a concrete surcharge (for prepping the floor, installing tack strips, etc.).
She didn't agree with the charge, and I told her I was sorry but even though I do, personally, feel it's a little high, I cannot waive the charge - the price is the price unfortunately.
At this point she actually became so angry she began trembling at the desk, got up, at started yelling at me about how this was all bullshit and I should be ashamed of myself trying to steal money from people.
The second was a another woman who wanted a carpet installation. She had come in on the 4th to organize an estimate, hoping for the carpet to be installed before this coming weekend as she's having a party.
We only just yesterday got the information back from the installer about the measurement, so I built the estimate and called her, and of course she's furious because this all didn't go as quickly as she wanted it to.
I apologized profusely and she kept calling me a liar because I should have known and told her that it wasn't going to be done in time (but the problem is, Lowe's advertises we can do carpet installations in 72 hours, so it really should have been done by then).
She wants to talk the store manager now and blah, blah, blah.
Whenever something like this happens, my mind automatically jumps to "this person is going to get me fired", and I get really upset.
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Quoting D_Davis 
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