Quote:
"I personally took a to-go order on the phone from Postmates," Rosenthal says. "The person ordering... was surprised at a temperature question for a steak and went with medium. I told him I would not fulfill the order since we had told [Postmates] previously to take us off their site. He said that was not his department but he would tell his superiors. I then hung up the phone. Thirty minutes later a person came off the street and placed the same to-go order... Anyway, whoever placed the order got their food over an hour after they ordered it, probably received a different quantity of product then they were expecting, and had a steak that was probably cooked to the wrong temperature." When orders do arrive that are wrong, cold, soggy, or have another problem, guest complaints are often called into the restaurant or registered on Yelp or elsewhere online.
